Man With a Van Ladbroke Grove Terms and Conditions

These Terms and Conditions set out the basis on which Man With a Van Ladbroke Grove provides removal, transport and related services. By making a booking or using our services, you agree to be bound by these Terms and Conditions. Please read them carefully before confirming any booking.

1. Definitions

In these Terms and Conditions, the following expressions shall have the meanings set out below:

1.1 "Company" means Man With a Van Ladbroke Grove, the provider of removal and transport services.

1.2 "Customer" means the individual, business, or organisation requesting and paying for the services.

1.3 "Services" means man and van services, house moves, flat moves, office moves, furniture transport, small removals, loading, unloading, and any associated tasks agreed between the Company and the Customer.

1.4 "Vehicle" means any van or other transport vehicle used by the Company to carry out the Services.

1.5 "Goods" means any items, furniture, boxes, equipment, or belongings which are the subject of the Services.

1.6 "Service Area" means the locations in which the Company operates in and around Ladbroke Grove and other areas covered by the Company within the United Kingdom.

2. Scope of Services

2.1 The Company provides man and van and removal services for domestic and commercial Customers within its Service Area. This may include local moves, regional transport, and related loading and unloading services.

2.2 The Company does not provide professional packing services unless this has been expressly agreed in writing prior to the booking. Customers are responsible for ensuring that their Goods are suitably packed and protected for transit.

2.3 The Company reserves the right to refuse to move any Goods that, in its reasonable opinion, may be unsafe, illegal, excessively heavy, inadequately packed, or otherwise unsuitable for transport.

3. Booking Process

3.1 Bookings may be made by the Customer by contacting the Company and providing full and accurate information about the required Services, including collection and delivery addresses, access details, the nature and approximate quantity of Goods, and any special requirements.

3.2 Any quotation provided by the Company is based on the information supplied by the Customer. The Company reserves the right to amend the quotation or apply additional charges if the information provided is incomplete, inaccurate, or changes before or on the day of the move.

3.3 A booking is only confirmed when the Customer has accepted the quotation and, where required, paid any specified deposit. Until confirmation, the Company has no obligation to reserve a date or allocate Vehicles or personnel.

3.4 The Customer must ensure that someone with authority to represent the Customer is present at both the collection and delivery addresses for the duration of the Services, unless otherwise agreed.

4. Quotations and Charges

4.1 Quotations may be provided on an hourly rate basis, a fixed price, or a combination of both, depending on the nature of the job and the Company’s pricing structure at the time of booking.

4.2 Quotations are usually based on reasonable access at both collection and delivery locations, including the ability to park a suitable Vehicle close to the property and the presence of working lifts where applicable. Additional charges may apply for restricted access, long carries, stairs above the first floor where no lift is available, or any delays caused by access issues.

4.3 Unless explicitly agreed, quotations do not include dismantling or reassembling furniture, disconnecting or reconnecting appliances, removing doors or windows, or any work that falls outside normal removal activities.

4.4 The Company may charge for waiting time, additional labour, extra journeys, tolls, congestion charges, parking charges, and other reasonably incurred expenses not included in the original quotation.

5. Payments

5.1 The Customer agrees to pay the charges for the Services as set out in the quotation and any additional charges incurred in accordance with these Terms and Conditions.

5.2 The Company may require partial or full payment in advance or may require a deposit to secure the booking. Details of payment terms will be provided at the time of booking.

5.3 Where Services are charged on an hourly basis, the minimum charge and billing increments will be agreed prior to confirmation. Time is usually calculated from the arrival of the Vehicle at the collection address until completion at the final delivery address, including any waiting or loading time.

5.4 Payment must be made in the method agreed with the Company. The Customer remains responsible for full payment even where a third party has agreed to pay on the Customer’s behalf.

5.5 If payment is not made when due, the Company reserves the right to charge interest on overdue amounts at the statutory rate and to suspend or cancel any further Services until payment is received.

6. Cancellations and Amendments

6.1 If the Customer wishes to cancel or amend a booking, the Customer must notify the Company as soon as possible.

6.2 The Company may apply cancellation fees as follows, unless otherwise agreed:

(a) Cancellation more than 7 days before the scheduled service date: no cancellation fee, and any deposit may be refunded at the Company’s discretion.

(b) Cancellation between 48 hours and 7 days before the scheduled service date: the Company may retain a reasonable proportion of the agreed price or deposit to cover administrative and scheduling costs.

(c) Cancellation less than 48 hours before the scheduled service date or failure to be available at the agreed time and location: the Company may charge up to 100 percent of the estimated or fixed price.

6.3 If the Customer requests changes to dates, times, addresses, or the scope of work, the Company will use reasonable efforts to accommodate these changes but cannot guarantee availability. Changes may result in revised pricing.

6.4 The Company reserves the right to cancel or rearrange a booking due to circumstances beyond its reasonable control, including but not limited to Vehicle breakdown, adverse weather, illness, accidents, or other events making it unsafe or impracticable to proceed. In such cases, the Company will offer an alternative date or a refund of any amounts paid for Services not carried out, but shall not be liable for any indirect or consequential loss.

7. Customer Obligations

7.1 The Customer must ensure that all Goods are ready for loading at the agreed start time, adequately packed, and clearly labelled where appropriate.

7.2 The Customer must secure any valuable, fragile, or delicate items with suitable protection and notify the Company of any particularly fragile or high-value Goods before the move.

7.3 The Customer is responsible for ensuring that adequate parking arrangements are available for the Company’s Vehicles at both collection and delivery addresses. The Customer will be responsible for any parking charges or penalties incurred due to lack of suitable parking or any restrictions not communicated in advance.

7.4 The Customer must ensure safe and reasonable access to the property, including clear driveways, stairways, and corridors, and must notify the Company of any known access issues such as low bridges, narrow streets, or height or weight restrictions.

8. Excluded Items

8.1 The Company will not carry any items that are illegal, unsafe, or prohibited, including but not limited to:

(a) Explosives, weapons, ammunition, or firearms.

(b) Flammable liquids, gases, or hazardous chemicals.

(c) Perishable goods requiring temperature control.

(d) Cash, jewellery, precious metals, or irreplaceable documents.

8.2 If such items are moved without the Company’s knowledge, the Company shall not be liable for any loss or damage arising and may remove or otherwise deal with them at the Customer’s risk and expense.

9. Waste and Rubbish Regulations

9.1 The Company is a removal and transport service and does not operate as a licensed waste carrier unless expressly stated. The Company will not remove household, commercial, or construction waste in a manner that would require a waste carrier licence.

9.2 The Customer must not request the Company to dispose of waste, rubbish, or items that are clearly intended for tipping or dumping in breach of waste regulations.

9.3 Where the Company agrees to remove unwanted items as part of a move, such items must be suitable for lawful disposal or reuse through normal channels and must not constitute controlled or hazardous waste.

9.4 The Customer remains responsible for compliance with all relevant waste and environmental regulations. Any fines, penalties, or costs arising from the Customer’s failure to comply, including misdescription of items as non-waste, will be charged to the Customer.

10. Liability and Limitations

10.1 The Company will exercise reasonable care and skill in providing the Services and handling the Customer’s Goods.

10.2 The Company’s liability for loss of or damage to Goods arising from its negligence or breach of contract shall be limited to a reasonable amount, having regard to the nature and value of the Goods and the charges paid for the Services. The Customer is encouraged to arrange their own insurance cover for Goods in transit.

10.3 The Company will not be liable for:

(a) Loss or damage arising from faulty or inadequate packing by the Customer.

(b) Pre-existing defects, wear and tear, or inherent vice in the Goods.

(c) Loss of or damage to fragile items not packed to a reasonable standard.

(d) Indirect, consequential, or economic loss, including loss of profit, loss of use, or loss of opportunity.

10.4 Any claim for loss, damage, or missing items must be notified to the Company in writing as soon as reasonably practicable and in any event within 7 days of completion of the Services. The Customer must provide reasonable evidence in support of any claim.

10.5 Nothing in these Terms and Conditions shall limit or exclude liability for death or personal injury caused by negligence, fraud, or any other liability which cannot be limited or excluded under applicable law.

11. Delays and Events Beyond Control

11.1 The Company will use reasonable efforts to adhere to agreed dates and times, but arrival and completion times are estimates and not guaranteed.

11.2 The Company shall not be liable for delays or failure to perform the Services due to events beyond its reasonable control, including but not limited to traffic congestion, road closures, accidents, severe weather, mechanical failure, strikes, or public transport disruptions.

11.3 If such an event occurs, the Company will take reasonable steps to minimise disruption and keep the Customer informed. The Customer shall remain responsible for payment for Services already provided and any unavoidable costs incurred.

12. Insurance

12.1 The Company maintains appropriate insurance for its Vehicles and public liability in accordance with UK requirements.

12.2 Standard cover may not reflect the full replacement value of the Customer’s Goods. The Customer is strongly advised to arrange additional insurance cover if required, particularly for high-value or delicate items.

13. Complaints

13.1 If the Customer is dissatisfied with any aspect of the Services, the Customer should raise the issue with the Company as soon as possible so that it can be addressed promptly.

13.2 The Company will investigate all complaints in good faith and seek to resolve any issues directly with the Customer, taking into account the evidence and circumstances of the case.

14. Privacy and Data

14.1 The Company will collect and process personal information such as names, addresses, and contact details only for the purpose of providing the Services, handling bookings, invoicing, and complying with legal obligations.

14.2 The Company will take reasonable steps to keep personal data secure and will not sell or share personal information with third parties except where required to deliver the Services or comply with legal or regulatory requirements.

15. General Provisions

15.1 These Terms and Conditions apply to all Services provided by the Company, to the exclusion of any other terms proposed by the Customer.

15.2 If any part of these Terms and Conditions is found to be invalid or unenforceable, the remaining provisions shall continue to be valid and enforceable.

15.3 The failure or delay by the Company to exercise any right or remedy shall not constitute a waiver of that right or remedy.

15.4 The Customer may not assign or transfer any rights or obligations under these Terms and Conditions without the Company’s prior written consent.

16. Governing Law and Jurisdiction

16.1 These Terms and Conditions and any dispute or claim arising out of or in connection with them, or the Services, shall be governed by and construed in accordance with the laws of England and Wales.

16.2 The parties agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or the Services provided by the Company.

By proceeding with a booking and using the Services of Man With a Van Ladbroke Grove, the Customer confirms that they have read, understood and agreed to these Terms and Conditions.