Terms and Conditions for Man With A Van Ladbrokegrove
These Terms and Conditions govern the supply of moving, collection, transport, and related van services provided under the name Man With A Van Ladbrokegrove. By making a booking, confirming an estimate, or allowing work to begin, the customer agrees to be bound by these terms. They are intended to set out clear expectations for both parties and to reduce misunderstandings concerning scheduling, pricing, access, payment, and responsibility for goods. These terms apply to all standard jobs, whether the service is booked for a domestic move, office relocation, item delivery, furniture transport, or similar transportation work.
The expression “customer” means the person who books the service or any person acting on their behalf. The expression “company” means the service provider operating as Man With A Van Ladbrokegrove. References to goods include boxes, furniture, appliances, personal possessions, and any other items handled during the job. Where a written quotation, booking form, message, or invoice contains specific conditions, those conditions may supplement these Terms and Conditions, provided they do not conflict with mandatory law. If there is any inconsistency, the more specific written agreement will take priority for that booking only.
These terms are written for a UK service page and are intended to be lawful, fair, and easy to understand. They do not create any partnership, employment relationship, or agency relationship between the company and the customer. Nothing in these terms affects rights that cannot lawfully be excluded or limited under applicable consumer law. The company may update these terms from time to time, and the version in force at the time of booking will apply unless the customer is notified otherwise in writing.
All bookings are subject to availability and are only confirmed once the company has accepted the request. A booking may be made by telephone, email, online form, or any other method offered by the company from time to time. The customer must provide accurate details, including the collection and delivery addresses, access conditions, item list, preferred date and time, and any special handling requirements. If the information provided is incomplete or inaccurate, the company may revise the quotation, adjust the timing, or cancel the booking without liability.
The company may offer an estimated price based on the information supplied by the customer. Unless expressly stated as a fixed quote, all prices are estimates and may change if the scope of work changes. This includes, for example, additional items, extra labour, waiting time, difficult access, long carrying distances, parking restrictions, or the need for specialist equipment. The customer is responsible for ensuring that access is suitable for the agreed service. If the driver or team arrives and the job cannot proceed safely or within the original assumptions, the company may charge for wasted time, travel, and any reasonable additional costs.
For any Man With A Van Ladbrokegrove booking, the customer must ensure that somebody authorised to make decisions is present or available at pickup and delivery, unless otherwise agreed. The customer should also confirm whether any item requires disassembly, wrapping, or special handling. The company may refuse to transport items that are unsafe, unlawful, contaminated, excessively heavy, or likely to damage other goods or the vehicle. Acceptance of the booking does not mean the company accepts responsibility for items that were not disclosed at the time of booking.
Payments are due in accordance with the quotation or invoice provided. Unless a different arrangement is agreed in writing, payment must be made on completion of the service by card, bank transfer, cash, or another accepted method. Where a deposit is required, the booking may not be secured until the deposit has been received and cleared. Any deposit may be non-refundable to the extent allowed by law if the customer cancels outside the permitted cancellation period or if the company has already incurred costs in preparing for the job.
If the quotation is based on hourly charging, the time begins when the team arrives at the agreed location or at another agreed start point and ends when the service is completed. Time may include loading, unloading, driving between locations, waiting for access, and any additional time required because of the customer’s instructions or delays outside the company’s control. Where a fixed price has been agreed, that price applies only to the stated service scope. Additional work requested during the job may be charged separately.
Late payment may result in administrative charges, reasonable recovery costs, and interest where permitted by law. The company may suspend or refuse further services where an invoice remains unpaid. The customer must not withhold payment because of a dispute over an unrelated matter. If the customer believes a charge is incorrect, they should raise the issue promptly so it can be reviewed. Any agreed refund will be made using the original payment method where reasonably practicable.
Cancellations and changes should be made as early as possible. Where a booking is cancelled by the customer, the company may charge a cancellation fee based on the notice period, preparation already undertaken, and any unrecoverable expenses. If the customer cancels within a short period before the scheduled start time, or fails to provide access so that the work cannot proceed, a substantial part of the agreed fee may still be payable. This is because the vehicle, staff time, and planning resources may have been reserved exclusively for that booking.
If the customer wishes to reschedule, the company will try to accommodate the request, subject to availability. However, rescheduling is not guaranteed and may be treated as a cancellation followed by a new booking if the original slot cannot be reassigned. The company may cancel or postpone a booking where there are safety concerns, severe weather, traffic disruption, vehicle breakdown, staff illness, or any other event beyond its reasonable control. In such circumstances, the company will aim to offer an alternative time or a refund of any amount paid for the affected part of the service.
The customer also has rights under consumer law, including certain rights to cancel where services are booked at a distance. However, if the customer requests that the company begins work within the cancellation period, they may be required to pay for the services already supplied up to the point of cancellation and may lose the right to cancel once the service has been fully performed. Where applicable, the company will explain any required consent before work starts.
The company will take reasonable care of the customer’s goods while they are in its possession. However, liability is limited to the extent permitted by law. The customer is responsible for adequately packing, protecting, and labelling fragile items unless packing has been expressly included in the service. The company is not liable for ordinary wear and tear, pre-existing damage, or loss caused by items being insufficiently secured, inadequately packed, or inherently fragile. The customer should ensure that valuable or sentimental items are separately insured where appropriate.
Unless otherwise agreed in writing, the company does not provide insurance for goods beyond any legal minimums required for the service. The customer is encouraged to arrange their own goods-in-transit insurance if the value of the items justifies it. If the company is found legally responsible for loss or damage, its liability will normally be limited to the lower of the repair cost, replacement cost, or the value of the affected item, subject to any mandatory legal limits. Nothing in these terms excludes liability for death or personal injury caused by negligence, fraud, or any other liability that cannot be excluded under English law.
The customer must disclose any item of exceptional value, fragile construction, restricted weight, or special handling requirement before the service starts. This includes antiques, artwork, glass furniture, musical instruments, IT equipment, and similar goods. If such items are not disclosed, the company will not be responsible for resulting damage or delays, except where the law says otherwise. The customer must also ensure that goods are owned by them or that they have permission to arrange transportation of the items.
Waste removal, disposal, and recycling services are subject to UK waste regulations. The customer must not ask the company to remove waste that is hazardous, illegal, contaminated, or incorrectly described. Any waste transferred for disposal must be accurately identified, and the customer must disclose whether it contains electrical items, batteries, paint, chemicals, sharp objects, or other regulated materials. The company may refuse any load that it reasonably believes would breach environmental law or require a licence, permit, or specialist handling beyond the agreed service.
Where waste is collected, the customer remains responsible for the legal ownership and description of the waste until it is lawfully transferred. The company may require separation of recyclable materials, proof of origin, or other information needed to comply with waste duty of care obligations. If a disposal site imposes additional charges because the waste has been misdescribed or improperly sorted, those costs may be passed on to the customer. The customer must not include prohibited items in any load unless the company has expressly agreed to transport them and is legally permitted to do so.
In relation to all services, the customer must provide safe and lawful access to the premises and must obtain any required permissions, parking allowances, building access approvals, or management consents. The company may stop work if access conditions are unsafe, if the customer behaves abusively, or if continuing would place staff, property, or the vehicle at risk. Any loss caused by the customer’s failure to secure access, provide accurate instructions, or comply with these terms may be charged to the customer to the extent permitted by law.
The company is not responsible for delays caused by events outside its reasonable control, including traffic, road closures, accidents, adverse weather, civil disruption, supply issues, or third-party actions. Where such events prevent or materially delay the service, the company will make reasonable efforts to complete the work or rearrange it, but it will not be liable for indirect losses such as missed appointments, lost earnings, or business interruption unless required by law. The customer should make their own contingency arrangements where timing is critical.
All information shared by the customer may be used by the company for the purpose of providing the requested service, managing the booking, issuing invoices, handling complaints, and maintaining records. The company will process personal data in accordance with applicable data protection law. Details will be used only where there is a lawful basis to do so and will not be sold for marketing purposes without consent where consent is required. The customer should ensure that any third-party personal data they provide has been shared lawfully.
These Terms and Conditions are governed by the law of England and Wales. Any dispute arising from or connected with the service, the booking, or these terms will be handled by the courts of England and Wales, although the company may seek to resolve disputes amicably before formal proceedings. If any part of these terms is found to be invalid or unenforceable, the remaining provisions will continue in full force. No failure or delay in enforcing a right will operate as a waiver of that right.
By proceeding with a booking, the customer confirms that they have read, understood, and agreed to these Terms and Conditions for Man With A Van Ladbrokegrove. The customer also confirms that all details supplied are accurate to the best of their knowledge and that they have authority to arrange the work. Where a booking is made on behalf of another person, the person making the booking remains responsible for payment and compliance unless a different arrangement has been agreed in writing before the job begins.
Service availability may vary according to season, demand, vehicle capacity, and staff scheduling. The company may decline any booking that it cannot safely or lawfully complete. Any variation to these terms must be agreed in writing and signed or clearly accepted by the company. Verbal promises not reflected in writing may not be relied upon. These terms are intended to be fair and transparent and to support a reliable moving and transport service for customers seeking a professional van service.